Auto Renewal FAQ

Email Notifications

Email notifications regarding Auto-Renewal are sent as below

• Advance notice about attempting Auto-Renewal for orders that are about to expire (sent 3 days in advance of attempting Auto-Renewal)

• Confirmation email when wallet balance have been successfully charged to renew the Order(s),

  OR

• Failure notice, if wallet balance was found to be insufficient

• Action completion email once the renewal process completes.

• Failure notice, when Auto-Renewal could not be completed.

Why Auto-Renewal Could Fail

Auto-Renewal may fail due to any of the following reasons:

• The account does not have sufficient balance to cover the total renewal cost.

  Note

  While attempting Auto-Renewal for a set of orders, if funds fall short, the system will NOT use the existing funds to renew only a few Orders. Hence, Auto-Renewal will fail for an entire set of Orders if the balance in the account is insufficient.

  Example:

  A Customer has 10 Single Domain Hosting Orders, of USD 10 each, expiring in the next 30 days.

  Total Cost of Renewal = USD 100.00

  Available Balance in Customer's Account = USD 50.00

  In this instance, Auto-Renewal for all 10 Orders will fail, as the account does not have sufficient funds to cover the total cost of USD 100. The payment method on file will then be charged the entire USD 100.00 to complete the renewal process. The system will NOT use the available balance of USD 50.00 to renew 5 of the 10 hosting Orders.

• The Order is Suspended.

• The Order is Locked by Demo Registrar.

• Auto-Renewal is not supported for a specific product category.

• The Order has a pending action associated with it, waiting to be processed.